Q: How do I know my order is confirmed?
A: You will receive a confirmation email after your order is processed.
Q: Can I cancel my order?
A: Once the order has been processed and shipped, it cannot be canceled.
Q: I received a damaged product, what should I do?
A: Please return it to the courier immediately. Starmax does not offer compensation but does accept returns for faulty deliveries.
Q: Can I create an account on the Starmax website?
A: Yes, visit www.starmaxtv.shop, click on ‘Sign Up’ and register your details.
Q: What are the benefits of having a customer account?
A:
- Track your orders and view product registration.
- Receive updates on new product launches.
- Enjoy exclusive deals and perks.
Q: What payment options are available?
A:
- Cash on Delivery
- Visa Debit/Credit Cards
- Online Bank Deposit
Q: How long does delivery take after payment?
A: 3 to 5 working days nationwide. If your order is delayed, email us at info@starmaxtv.shop.
Q: Can I track my order and payments?
A: Yes, by logging into your customer account.
Q: Can I change my shipping address?
A: Yes, you can update your shipping address during checkout before placing your order.
